We offer a service to small businesses similar to what the big companies do to make sure their rules are being adhered to. We will set up scenarios with shoppers to test your employees when you are not present. We will tailor the time, day and frequency of these tests to your needs. Video and audio recording are offered so that you can see what goes on when you're not there. These are not 'gotcha" tests. We hope to catch your employees "doing something right" so you can reinforce their good performance and reward outstanding performance.
We will work with you to determine what information is critical to your business. It can be as simple as checking to make sure stores are open on time and not closing earlier than they should to seeing how various classes of customers are treated.
Is one shift or team of employees getting significantly better or worse results than another? Would you like to know why?
Viceroy Investigations and Consulting LLC is a member of the Chamber of Commerce of the Massapequas.